With Spare Parts Services for Integrated Drive Systems, Siemens ensures the availability of original spare parts directly from the manufacturer for up to 10 years after products are discontinued. Siemens also delivers the parts quickly worldwide and offers solutions for spare parts concepts before they are even needed, tailoring them to the customer's specific needs. Our global Customer Care Center makes sure that everything runs smoothly, which minimizes unscheduled drive train down times.
Plants and machinery have to run continuously – in every industry and all over the world. A missing spare part can bring the entire plant to a standstill and cause the operators to sustain substantial financial loss. With its Spare Parts Services for Integrated Drive Systems, Siemens can assist in these situations by delivering original spare parts quickly.
Many original spare parts from Siemens are available up to 10 years after a product is discontinued – all over the world. In an emergency, Siemens does everything in its power to make sure that the customer receives the spare parts as quickly as possible. Defective parts can be returned for replacement. Siemens makes recommendations to reduce the individual risks of unscheduled down times.
Since not all spare parts can be kept in stock at all times, Siemens offers a preventive measure for spare parts provisioning on the customer's premises with optimized spare parts packages for individual products, custom-assembled drive components and entire integrated drive trains – including risk consulting.
With individual spare parts concepts, Siemens helps increase the efficiency of spare parts provisioning over the long term. An optimized inventory makes it possible to respond quickly at all times and to keep production up and running. Siemens can arrange for storage of all other spare parts on an individual basis and deliver them quickly to the customer's plant. A closely meshed global infrastructure of local Siemens workshops and service offices ensures maximum availability.