Service and Life Cycle Management
With our comprehensive, seamless service support across the globe for the entire life cycle of your vessel, Siemens Marine Solutions provides excellent value maintenance for your capital. Whether you require retrofits, conversion, maintenance, repairs, spare parts logistics or technical support – we are always here to help you protect your investment for the long term.
Customer care for the high seas
Our service contracts are tailored to cost-effectively combine the service facilities that you need. We can also keep your technology continuously updated with retrofit or modernisation programmes. Yours crew members can be kept fully trained on our solutions with supplementary training on land or on board.
Issues can be readily resolved via remote access to onboard engineers. We have specialist teams within our world-wide service network who can deal with more complex situations in harbour or at sea. Fully-qualified specialists are available at the end of the telephone to support you when needed. Working together with the onboard engineers, they can rectify straightforward faults with remote diagnostics and clarify any operational queries you may have.
Advantages of our life cycle management scheme:
World-wide customer support from experienced specialists
Seamless, one-source life cycle management
Cost-efficient service contracts
Continual update and modernisation of all onboard systems
Competitiveness and safe investment
Replacement parts
Siemens Marine Solutions offers a well-established spare parts logistics service. Since almost all systems are based on standardised components which are already in service in many sectors across the globe, the service support network is extensive; spare parts or service and installation engineers can quickly be on board.
You can consult our online spares inventory to find out the availability and location of components to help with your planning.
Maintenance
Whether it’s a regular maintenance plan you need or unscheduled special interventions, we at Siemens Marine Solutions carry out all service jobs ourselves. Our service staff will also take care of any follow-up repair. In this way, you can benefit from our highly-efficient logistics combining swift service with rapid parts supply.
Service contracts
Service contracts with Siemens Marine Solutions give you the best opportunity to plan ahead and make significant cost savings.
Our thorough, well-organised service structure can resolve your service issues world-wide, quickly and professionally. Our global rapid response service is available with contractually-agreed reaction times and on request you can be put in touch with our service specialists to minimise down-time.
Training courses
Siemens Marine Solutions will support you with training schemes to gain maximum benefit from our solution system. Alongside training carried out by our experts we also offer systems such as OBTS (On-Board Training System) and LBTS (Land-Based Training System) for your own use.
OBTS (On-Board Training System) and LBTS (Land-Based Training System) enable training in operational situations under fully-realistic conditions on your actual automation software. OBTS is designed to be permanently available on board and for regular use easily switchable between operational and training modes; LBTS was developed specifically for use in shore-based training centres. Both systems offer the same range of functions.
Modernisations, upgrades and retrofits
Nearly every vessel that has been in service for a long time can benefit from upgrades, retrofits and modernisations of their systems and components, as recommended by Siemens Marine Solutions. Such investments are always worthwhile as they yield immediate operating cost savings and safeguard trouble-free functioning of the system for years to come. Our professional Life Cycle Management team is happy to propose solutions tailored to your situation.