More transparency and productivity with Machine Tool Analytics Services

Access to relevant data - from anywhere at any time

SW - Schwäbische Werkzeugmaschinen

SW – Schwäbische Werkzeugmaschinen GmbH
Schramberg-Waldmössingen, Germany

Contract duration:
since 2002

Production facility for multispindle machining centers

Product and service scope:
Machine Tool AnalyticsServices
Continuous development of IT-based services technology

The challenge

Availability and service are crucial success factors for a globally operating machine manufacturer. That’s why Schwäbische Werkzeugmaschinen (SW) always have attached the same importance to innovative service as they do to product technology. SW manufacture multi-spindle machining centers and production systems for the automotive, hydraulic, and aerospace industry.

Early on, SW identified the potential for further improving their service through Internet-based IT solutions. However, rather than invest in creating a new IT architecture, SW preferred to use an existing solution.

Priority objectives were:

  • Remote monitoring of machine condition

  • Initiating and evaluating analyses online

  • Identification of potential problems

  • Support of preventive maintenance planning on site

  • Advising customers how to increase the productivity of their machines

Johannes Zuckschwerdt, Head of Development Services, Schwäbische Werkzeugmaschinen GmbH

The solution

Machine Tool Analytics Services were the first choice for SW because the solution allows ongoing developments in partnership with Siemens.

Machine Tool Analytics Services deliver data for calculating the total costs of a machine over its entire lifecycle. All data are transmitted over the Internet via encrypted links. The standardized services are divided into two areas:

Asset Reliability Services

  • Creation and optimization of service processes

  • Online access to the machine control unit by service engineers for fault clearance

  • Diagnosis of malfunctions by means of data and messaging services (for example, SMS and email)

Condition Monitoring

  • Creation and optimization of maintenance processes

  • Condition monitoring and assessment of machine components

  • Planning and implementation of preventive and/or condition-oriented maintenance measures

With Machine Tool Analytics Services, SW’s customers can plan the maintenance and servicing of their machines more effectively over the entire lifecycle. Reliably scheduled maintenance downtimes do not put delivery deadlines at risk, and they make maintenance costs more predictable in the long term – because thanks to the detailed data on the condition of important components, the customer knows precisely what spare and wearing parts are needed at any time.

The benefits

Machine manufacturers and operators profit equally from Siemens Machine Tool Analytics Services. These Services increase transparency and ensure that production is as trouble-free as possible.

If an unscheduled outage ever occurs, the fault can usually be quickly analyzed and rectified online on the basis of the continuously recorded condition-monitoring data. Using this detailed diagnostics data, the manufacturer can also assist his customer with the optimization of production processes, enabling him to improve machine capacity utilization and productivity.

The advantages at a glance

  • Early detection and time- and cost-saving elimination of potential problems

  • Fewer downtimes and outages, reduced followup and warranty costs

  • More effective planning of preventive and condition-dependent maintenance

  • Increased availability, capacity utilization, and production security

  • Systematic control of improvements